Privacy Policy

Effective Date: 2026-06-01 Last Updated: 2026-06-07

This Privacy Policy explains how Fewbits Inc. ("Agnify", "we") collects, uses, and shares information when you visit our website, create an account, or use the Agnify video-analytics service (the "Service"). It applies to information we collect about you when you interact with us directly.

When you use the Service to process video, images, or other media containing personal information about other individuals (Customer Content), you direct the processing — your own privacy policies, notices, and consents govern that processing, and you remain responsible for the lawful basis for it. We process Customer Content on your behalf as described in the Terms of Service.

Capitalized terms used but not defined here have the meanings in our Terms of Service.

1. Information We Collect

1.1 Information you provide

• Account information. Name, email address, organization name, role, and authentication details (handled by our authentication provider).
• Billing information. When the Service requires payment, billing contact, address, and tax information (payment-card data is handled directly by our payment processor).
• Communications. The content of messages you send to support, feedback you submit through the Service, and your responses to surveys.

1.2 Customer Content

You upload videos, images, camera streams, and other media to the Service. Outputs we generate from that media (detections, masks, tracks, attributes, rendered video, exports) are also Customer Content. This Customer Content may include personal information about individuals appearing in the media — including faces, voices, license plates, and other identifiers.

Customer Content may contain biometric identifiers or biometric information as defined under U.S. state biometric privacy laws (including the Illinois Biometric Information Privacy Act, "BIPA"). We process Customer Content as directed by you to provide and improve the Service (see Section 2.1), subject to the retention practices described in Section 4. We do not sell, lease, trade, or otherwise profit from biometric content. You are responsible for obtaining any required notices, consents, and permissions from individuals appearing in Customer Content, and you may not submit Customer Content containing biometric information unless you have obtained all consents and provided all notices required by applicable law.

You are responsible for the lawfulness of Customer Content, including obtaining any consents (including any written consents required by BIPA or similar laws) and providing any notices required for individuals appearing in it. See the Terms of Service for your representations.

1.3 Information collected automatically

• Service interaction data. Pages visited, features used, pipeline configurations, execution metadata (timings, success and failure signals, error messages), and performance measurements.
• Device and connection data. IP address, browser type, operating system, language, timestamps, and approximate location derived from IP.
• Cookies and similar technologies. We use cookies and similar technologies to authenticate you, remember your preferences, secure the Service, and understand how the Service is used. See Section 6.

1.4 Information from third parties

If you sign in through a third-party identity provider, we receive the account information that provider shares with us. We may also receive information from billing, fraud-prevention, and analytics providers we work with.

2. How We Use Information

We use the information described above to:

• provide, operate, secure, support, and improve the Service;
• generate the outputs you request from the Service (running inference, producing exports);
• communicate with you about your Account, security, and Service updates (transactional messages), and — only where you have opted in or where otherwise permitted by law — send you marketing emails (you may withdraw consent or opt out at any time via the unsubscribe link or your account settings);
• detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms or AUP;
• develop new features and measure performance of the Service in the aggregate;
• enforce our agreements and protect our and others' rights; and
• comply with legal obligations and respond to lawful requests.

2.1 Use of Customer Content for Service Improvement

Unless your account is covered by a separate enterprise agreement that says otherwise, we may use Customer Content and outputs to provide, maintain, protect, evaluate, optimize, improve, and develop the Service. Enterprise Customer Content is used as described in the applicable enterprise agreement or order form. See Terms of Service §3.3.

We do use Service Data (data about how the Service is used, distinct from Customer Content — see Terms of Service §3.4) to operate, debug, evaluate, and improve the Service, including to measure model and pipeline performance. Service Data does not include the underlying images or video.

3. How We Share Information

We do not sell personal information.

We share information in the following circumstances:

• Service providers (sub-processors). We use third-party providers to host, store, process, secure, and support the Service. Categories include: cloud infrastructure (compute and storage); managed database providers; authentication providers; machine-learning model providers (large language model and vision model APIs); hosted compute providers for our own model deployments; error monitoring and observability providers; billing and tax providers; transactional email providers; and customer-support providers. These providers are bound to confidentiality and use information only to provide services to us. A current list of our sub-processors is available to customers and prospective customers under non-disclosure on request to privacy@agnify.ai.
• Within your organization. If you use the Service as part of an organization, other members of that organization (and its administrators) may see information about your use of the Service that is relevant to operating the organization's account.
• Compliance, safety, and legal process. We may disclose information if we believe in good faith that disclosure is necessary to comply with a legal obligation, lawful request from a public authority, court order, or subpoena; to enforce our Terms or AUP; to protect the rights, property, or safety of Agnify, our users, or others; or to address fraud or security issues.
• Corporate transactions. If we are involved in a merger, acquisition, reorganization, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you (e.g., via email or notice in the Service) before personal information becomes subject to a different privacy policy.
• With your direction. When you authorize sharing — for example, by inviting collaborators, publishing a public share link, or integrating with a third-party tool.

4. Retention

We retain information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and the purpose for which it is held; account and billing records are typically retained for the life of the Account and a reasonable period thereafter.

When you delete Customer Content or close your Account, we will delete or de-identify the associated Customer Content from our active systems within a commercially reasonable period (generally within 30 days), subject to:

• backups retained for disaster-recovery purposes for a limited period;
• aggregated or de-identified data that no longer identifies you;
• information we are required to retain for legal, tax, audit, or fraud-prevention purposes; and
• information necessary to enforce our agreements or defend legal claims.

5. Security

We use administrative, technical, and physical safeguards designed to protect information against loss, theft, unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure. You are responsible for keeping your credentials confidential and for the activities under your Account.

6. Cookies and Tracking

We use first-party cookies and similar technologies for authentication, security, preferences, and analytics. Where required by law, we will request your consent before placing non-essential cookies. You can control cookies through your browser settings; disabling cookies may affect Service functionality.

We do not use third-party advertising cookies and do not allow third parties to use the Service to track you for cross-context behavioral advertising.

7. Your Rights

Depending on where you live, you may have rights with respect to your personal information, including:

• Access: request a copy of personal information we hold about you.
• Correction: request that inaccurate or incomplete information be corrected.
• Deletion: request that we delete personal information.
• Portability: request a copy in a structured, commonly-used, machine-readable format.
• Objection or restriction: object to or restrict certain processing.
• Withdrawal of consent: where we rely on consent.
• Non-discrimination: we will not discriminate against you for exercising privacy rights.

You can exercise these rights by contacting us at privacy@agnify.ai. We will respond within the period required by applicable law. We may need to verify your identity before fulfilling certain requests. If you are exercising a right with respect to information that another customer uploaded to the Service (as Customer Content about you), we will refer your request to that customer, who is the controller of that information; we will assist them in responding as required by our agreements with them.

7.1 California residents

California residents may exercise the rights described above with respect to personal information we collect as a business under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, "CCPA"). We do not sell personal information and do not share personal information for cross-context behavioral advertising, as those terms are defined under California law. You may also designate an authorized agent to act on your behalf.

Categories of personal information we collect. In the 12 months preceding the "Last Updated" date of this Policy, we have collected the following CCPA categories of personal information: (i) identifiers (name, email, account ID, IP address); (ii) commercial information (transaction history, billing); (iii) internet or other electronic network activity (interaction with the Service, log data); (iv) geolocation (approximate, derived from IP); (v) audio, electronic, visual, or similar information (Customer Content you upload); (vi) professional or employment information (role and organization name, where provided); and (vii) inferences drawn from the above (aggregated usage patterns). We collect these for the business and commercial purposes described in Section 2.

Sensitive personal information. Customer Content may contain biometric information (a category of sensitive personal information under the CCPA). We use such information only as described in Sections 1.2 and 2.1. You may contact us at privacy@agnify.ai to request that we limit our use of any sensitive personal information you have submitted.

Do Not Track. Our website does not respond to "Do Not Track" browser signals.

7.2 European Economic Area, United Kingdom, and Switzerland

We do not currently offer a self-serve Data Processing Addendum, Standard Contractual Clauses, UK Addendum, or similar data-processing terms for the beta Service. If your use of the Service requires those terms, contact privacy@agnify.ai before submitting Customer Content. On request, we will provide our then-current data processing terms so that you can assess whether your processing through the Service meets your obligations.

Where the Service is used to process personal information about EEA, UK, or Swiss residents, our legal basis is generally either (i) contract — where processing is necessary to provide the Service requested by you, (ii) legitimate interests — where processing is necessary to operate, secure, and improve the Service in a manner that does not override the rights of data subjects, or (iii) consent — where required. You have the right to lodge a complaint with your local data protection authority.

8. International Transfers

We are based in the United States. When we process personal information, we may transfer it to, and store and process it in, the United States or other countries where we or our service providers operate. Those countries may have data protection laws different from your country. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers.

9. Children

The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, contact privacy@agnify.ai and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date and, for material changes, take reasonable steps to notify you. Your continued use of the Service after the changes take effect constitutes acceptance.

11. Contact

Fewbits Inc. 701 Brazos Street, STE 500 Austin, TX 78701 Privacy questions: privacy@agnify.ai General legal: legal@agnify.ai